Privacy Policy

Last updated: 23 October 2025

1. Overview

Balance is Qi (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit www.balanceisqi.com (“Site”), use our services, or otherwise interact with us — including clients based outside Australia.

2. Information We Collect

We may collect and hold personal information that is necessary for our functions and activities, including:

Your name, contact details, and location
Information provided via contact forms, bookings, or consultations
Payment and billing information (processed securely via third-party payment providers)
Health or wellness-related information that you voluntarily share with us (e.g. as part of consultations or assessments)
Website usage data such as IP address, browser type, and pages visited
Cookies, analytics, and tracking information to help us improve our Site and services

If you choose not to provide certain personal information, we may not be able to provide some or all of our services to you.

3. How We Collect Information

We collect personal information in several ways, including when you:

Submit an enquiry, booking, or contact form through our Site
Communicate with us via email, phone, or social media
Participate in online consultations, classes, or wellness sessions
Subscribe to newsletters or marketing lists
Purchase products or services from us
Interact with our Site (through cookies, analytics tools, or integrated third-party services)

We may also collect limited personal information from publicly available sources or third-party providers where necessary for our business.

4. How We Use Your Information

We use your personal information to:

Provide consultations, treatments, and related wellness services
Process bookings, orders, and payments
Communicate with you about your appointments, account, or enquiries
Send marketing materials, updates, or newsletters (you may opt out at any time)
Improve our services, website functionality, and customer experience
Comply with our legal, ethical, and regulatory obligations

Sensitive information (such as health or wellness details) is handled with particular care and only used with your explicit consent or as otherwise permitted by law.

5. Disclosure of Personal Information

We may disclose your personal information to:

Trusted third-party service providers (e.g. website hosting, cloud storage, payment gateways, booking platforms, and email marketing systems)
Professional advisers such as accountants, insurers, or legal representatives
Regulatory authorities, where required by law or with your consent
Overseas recipients where necessary to provide services (for example, if you are located outside Australia or we use international service providers)

We ensure that all third parties handle your information securely and in compliance with applicable privacy laws.

6. Overseas Disclosure

We may store, process, or disclose personal information outside Australia, including in countries such as the United States, the United Kingdom, or the European Union, depending on the location of our third-party service providers.

Where your information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles or equivalent international standards (such as the EU GDPR where applicable).

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from misuse, loss, and unauthorised access or disclosure.
This includes using secure hosting services, encrypted communications (SSL), and limiting access to authorised personnel only.

However, no method of data transmission over the internet is completely secure. You use our Site and services at your own risk.

8. Access and Correction

You may request access to the personal information we hold about you or ask us to correct it if it is inaccurate or outdated.
Requests can be made by contacting us (see Section 12). We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).

9. Cookies and Analytics

Our Site uses cookies and third-party analytics tools (including Google Analytics and similar services) to understand how visitors interact with our Site and improve user experience.

Cookies collect data such as your IP address, browser type, and browsing activity. You can manage or disable cookies through your browser settings, but some features of our Site may not function properly if you do so.

10. Marketing Communications

We may send you promotional emails or updates about our services in accordance with the Spam Act 2003 (Cth).
You can opt out of receiving these communications at any time by clicking “unsubscribe” in our emails or by contacting us directly.

11. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
When no longer required, we take reasonable steps to securely destroy or de-identify personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operations.
The most recent version will always be available on our Site, with the “Last updated” date shown at the top.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

Balance is Qi
Email: info@balanceisqi.com
Website: www.balanceisqi.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Terms of Use & Website Disclaimer

Last updated: 23 October 2025

Welcome to Balance is Qi (“we”, “our”, “us”).
These Terms of Use (“Terms”) govern your access to and use of our website www.balanceisqi.com (“Site”) and any related services, content, or materials provided by us.

By using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. General Information

The information provided on our Site is for general informational and educational purposes only.
While we take reasonable care to ensure that all information is accurate and current, we make no representations or warranties about its accuracy, completeness, or suitability for your specific circumstances.

We may update, modify, or remove content on this Site at any time without prior notice.

2. Health and Wellness Disclaimer

Balance is Qi provides information and services related to holistic wellness, energy balance, and general wellbeing.
The content on this Site — including articles, blog posts, and other materials — is not intended to diagnose, treat, cure, or prevent any medical condition, nor is it a substitute for professional medical advice, diagnosis, or treatment.

Always seek the guidance of a qualified healthcare professional regarding any health concerns or before beginning any new health or wellness program.

If you choose to rely on any information or guidance provided by Balance is Qi, you do so at your own risk.

3. Use of Our Site

You agree to use our Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site.
You must not:

Use the Site to transmit unlawful, threatening, or offensive material
Attempt to gain unauthorised access to our systems or networks
Interfere with the proper functioning of the Site
Copy, modify, distribute, or exploit content without our written consent

We reserve the right to restrict or terminate your access to the Site if we believe you have breached these Terms.

4. Third-Party Services and Links

Our Site may include links to external websites, plugins, or third-party tools for convenience and functionality (such as payment processors, booking systems, or analytics services).

We do not control and are not responsible for the content, security, or privacy practices of any third-party websites.
Accessing such sites is at your own risk, and we recommend reviewing their privacy policies and terms before use.

5. Intellectual Property

All content on this Site — including text, graphics, logos, images, videos, design elements, and other materials — is the property of Balance is Qi or its licensors and is protected by copyright and other intellectual property laws.

You may view, download, or print content for personal, non-commercial use only.
You must not reproduce, distribute, or modify any part of this Site’s content without our prior written permission.

6. Limitation of Liability

To the fullest extent permitted by law, Balance is Qi, its owners, practitioners, and employees disclaim all liability for any loss, damage, or injury (including indirect or consequential loss) arising from:

Use of or reliance on any information, content, or materials provided on this Site
Errors, omissions, or inaccuracies in the information
The use or inability to use our Site or related services
Any third-party content or links

Nothing in these Terms excludes any rights or remedies under the Australian Consumer Law that cannot be excluded by law.

7. Indemnity

You agree to indemnify and hold harmless Balance is Qi, its directors, staff, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising out of your use of the Site, your breach of these Terms, or your violation of any law or third-party rights.

8. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using our Site, you consent to our handling of your information as described in that policy.

9. Changes to These Terms

We may revise or update these Terms of Use from time to time. The latest version will always be available on our Site, with the “Last updated” date shown at the top.
Your continued use of the Site following any changes indicates your acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of the State of [insert your state, e.g. New South Wales or Victoria], Australia.
Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of that State and of Australia.

11. Contact Us

If you have any questions or concerns about these Terms or our Site, please contact us at:

Balance is Qi
Email: info@balanceisqi.com
Website: www.balanceisqi.com